Shipping + Returns
 

If you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within seven (7) days of the delivery date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at mattsarafasales@gmail.com, then place the item securely in its original packaging, and mail your return to the following address:

Priority Pak

Attn: Returns

San Fernando Rd

Sylmar, CA 91342

United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your refund. Please allow at least three (3) days from the receipt of your item to process your return. Refunds usually process instantly, but may take 1-2 billing cycles to appear on your credit card statement depending on your credit card company.

EXCEPTIONS

The following items cannot be returned:

• Couture

• Furs

• Sale Items

For defective or damaged products, please contact us at the customer service email below to arrange a full refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:  mattsarafasales@gmail.com